FAQ
You've got questions, we've got answers!
How do I become a wholesaler for your solar products?
To become a wholesaler, please complete our online wholesaler application form.
Once submitted, our team will review your application and contact you with the next steps. Approval usually takes 7-10 business days.
What types of solar products do you distribute?
We offer a wide range of solar products, including solar panels, inverters, batteries, mounting hardware, charge controllers, and complete solar kits for both grid-tie and off-grid installations.
Are there any minimum order requirements?
Yes, there are minimum order requirements depending on the type of product and quantity ordered.
Specific details will be provided once your wholesaler account is approved.
Do you offer financing options?
Yes, we provide financing options for qualified wholesalers to help manage larger orders.
Terms and conditions vary, so please contact our sales team to discuss available financing plans and payment terms.
Do you offer volume discounts?
Yes, we offer tiered pricing based on the quantity of products purchased. Higher volume orders qualify for greater discounts.
Contact our sales team for more information on pricing.
How do I place an order once I’m approved as a wholesaler?
Once approved, you will receive login credentials for our password-protected ordering section to directly place orders online, or you can place your order by email or phone.
What is your shipping policy?
We ship orders across Canada. Shipping costs and delivery times vary based on the order size and location.
We also offer options for expedited shipping at an additional cost.
Can I pick up my order instead of having it shipped?
Yes, order pickups are available from our distribution centre in West Kelowna, BC.
Please contact our customer service team to arrange a pickup time once your order is ready.
Do you provide technical support or product training?
Yes, we offer technical support for all our products, including troubleshooting and installation guidance.
We can also arrange product training for your team, either remotely or on-site.
What is your return policy for wholesale orders?
Returns are accepted for damaged or defective products within 30 days of delivery.
All returns must be authorized by our customer service team, and products must be in their original packaging.
Do you offer marketing support or resources?
Yes, we provide marketing materials, such as brochures, product images, and spec sheets, to help our wholesalers promote the products.
Custom marketing support may also be available on a case-by-case basis.
How do I stay updated on new products and promotions?
Once you’re an approved wholesaler, you’ll receive our email newsletters featuring new product launches, special promotions, and industry updates.