Privacy policy

Last updated: 23 October 2024.

Switch Energy (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and protect your information. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Such as your name, email address, phone number, and mailing address when you contact us, make a purchase, or sign up for our services.
Payment Information: For processing transactions, including credit card details and billing addresses. We do not store payment information after the transaction is complete.
Technical Data: Such as IP addresses, browser type, device information, and website usage data, collected through cookies and similar technologies to improve our services.
Customer Feedback: Information you provide when you contact us with inquiries, feedback, or support requests.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our products and services.
Process transactions and deliver purchased products.
Communicate with you about orders, updates, promotions, or important notices.
Personalize your experience on our website.
Conduct market research and analysis to enhance our services.
Comply with legal obligations or resolve disputes.

3. Sharing Your Information

We may share your information with:

Service Providers: Third parties who assist with payment processing, shipping, customer support, or website hosting. These providers are obligated to protect your information and only use it for the purposes we specify.
Legal Obligations: If required by law, to comply with legal processes, protect our rights, or prevent illegal activities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior. This helps us personalize your experience and improve our website. You can manage cookie preferences through your browser settings.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access and Correct Your Information: Request access to your personal data or correction of inaccurate information.
Opt-Out of Marketing Communications: Unsubscribe from our promotional emails at any time.
Delete Your Information: Request the deletion of your personal information, subject to legal requirements.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.